Frequently asked questions
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Popular questions
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Knowledgebase
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Content
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[cat-icon-12] General
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About Hyundai
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Hyundai ix35 Fuel Cell
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Does the refueller generate its own hydrogen?
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How does the ix35 Fuel Cell work?
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How fast is the ix35 FCEV?
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How long will it take to refuel?
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Is the hydrogen fuel in the vehicle dangerous?
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What is the ix35 Fuel Cell vehicle like to drive?
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What is the specification of Australia’s first Fuel Cell vehicle?
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What is the specification of HMCA’s hydrogen refueller?
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Why are you doing this? What is the long-term plan?
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Why is it not made in right hand drive?
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Does the refueller generate its own hydrogen?
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Hyundai Roadside Assist
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myHyundai
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Ownership
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Do I need to advise Hyundai if I change my address or have recently sold/purchased a second hand vehicle?
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I have just taken ownership of a used Hyundai, what do I do?
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Video: Cleaning a car
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Video: Getting started with your new Hyundai
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Video: How do I wash a matt paint car?
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Video: Hyundai locking features
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Video: Hyundai Navigation System - Head unit functions
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Video: Hyundai Navigation System - introduction
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Video: Hyundai Satellite Navigation System - how to enter a destination
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Video: Hyundai Satellite Navigation System - settings and preferences
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Video: Remote and proximity key
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Video: What type of fuel to use for your Hyundai
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Why should I tell Hyundai that I am the new owner when my vehicle is out of warranty?
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Do I need to advise Hyundai if I change my address or have recently sold/purchased a second hand vehicle?
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Technical Questions
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Can Ethanol damage my Hyundai?
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Can my Hyundai / which Hyundai's can run on Ethanol?
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Do I have the latest map update?
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Does LPG affect my Hyundai's fuel economy?
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I have a technical question concerning a particular feature on a Hyundai vehicle. Where do I go?
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I've changed my battery and my audio system is asking for a CDE / PIN.
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My car is showing a symptom, can Customer Care help?
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Video: Bluetooth music streaming
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Video: Changing a tyre
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Video: Child restraints
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Video: How to check and fill coolant
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Video: How to check and fill engine oil
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Video: How to check tyre pressure and condition
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Video: How to jump start your car
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Video: How to pair your Bluetooth
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What do I do if I have put the wrong fuel in my car?
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What do I do if I lose my key?
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What is a VIN and how do I locate it?
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What is Ethanol?
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What is matt paint?
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What is the radio PIN code for my vehicle? How do I get my radio PIN?
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Where is the tyre-changing equipment located?
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Would converting to LPG affect my Hyundai's drive-ability?
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Can Ethanol damage my Hyundai?
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[cat-icon-9] Service
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Lifetime Service Care
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Can I service my vehicle at my local mechanic/garage and get the Lifetime Service Care offer?
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How often will the Lifetime Service Care charge change?
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Is my Hyundai Roadside Assistance renewed with my Lifetime Service Care?
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Selling your Hyundai or buying a used Hyundai, am I entitled to the Lifetime Service Care?
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What date is the Lifetime Service Care Program effective from, and when does it end?
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What happens when the dealer recommends work outside of the Lifetime Service Care Program?
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What if I miss a Scheduled Maintenance Service, am I still entitled to the Lifetime Service Care price?
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What is covered under the Lifetime Service Care Program?
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What is not covered under the Lifetime Service Care cost?
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What is the Lifetime Service Care Program?
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What is the price for each scheduled maintenance service?
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When do I return to a participating Hyundai Dealer for a Scheduled Maintenance Service under the Lifetime Service Care Program?
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Where can I find the details of the published maximum price for a scheduled maintenance service for my vehicle?
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Where can Lifetime Service Care Program service be carried out?
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Which vehicles are eligible under the Lifetime Service Care Program?
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Can I service my vehicle at my local mechanic/garage and get the Lifetime Service Care offer?
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Scheduled Servicing
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If I leave it too long between my scheduled servicing periods will it affect my warranty?
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What can I do if I am travelling and my Hyundai needs servicing or repairing?
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What is a “scheduled maintenance service”?
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When and how can I update my satellite navigation system?
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Where do I go to service my car after my warranty runs out?
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If I leave it too long between my scheduled servicing periods will it affect my warranty?
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[cat-icon-10] Warranty
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New Vehicle Warranty Coverage
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Are out of pocket expenses such as accommodation, travel or commercial loss included in the Warranty?
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Are tyres covered by the Hyundai Warranty?
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Can I modify my car and if so, what will happen to my warranty?
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Can I organise a loan vehicle if my car needs servicing or warranty repair?
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Do I need to return to the authorised Hyundai dealership to have warranty work carried out?
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Does towing a caravan or trailer impact on my Warranty?
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How do I find out what items are covered under warranty?
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If I am having problems with my Hyundai during the warranty period what is the best way of getting my car repaired?
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If I have an accident, is my vehicle covered by the Hyundai Warranty?
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If I have my vehicle serviced by someone other than a Hyundai Dealer, will this void my warranty?
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Is the Hyundai manufacturer's warranty transferable with the vehicle?
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My dealer is telling me that a consumable item needs replacing.
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What is not covered by the Hyundai Warranty?
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Would converting my Hyundai to LPG affect my warranty?
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Are out of pocket expenses such as accommodation, travel or commercial loss included in the Warranty?
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[cat-icon-11] Parts
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Genuine Parts
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Are Hyundai Genuine Parts covered by warranty?
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Are Hyundai Genuine Parts more expensive?
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Are Hyundai Parts and Accessories covered by a warranty?
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Can I buy Hyundai Genuine Parts from other distributors?
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How can I be sure that Genuine Parts have been used?
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I need a Hyundai owners manual or Service Passport for a particular model. Can you help?
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My car has been involved in an accident: How can I make sure my repairer fits genuine parts to my car?
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When should I ask for Hyundai Genuine Parts?
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Where can I find the price for a specific Hyundai part?
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Why should I used Hyundai Genuine Parts?
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Are Hyundai Genuine Parts covered by warranty?
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Hyundai Mobis Warehouse Damage
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How much stock was destroyed in the warehouse collapse?
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How will this affect Hyundai Dealers and customers?
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Was anyone injured in the warehouse building collapse?
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What happened to Hyundai's parts warehouse on the weekend?
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What is Hyundai doing to make up the shortfall and how is it affecting the business overall?
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Where can I find the ETA of a part I ordered?
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Will my new car delivery be delayed due to the parts warehouse damage?
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Will there be any long term effects? Will customers' cars be serviced on time?
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How much stock was destroyed in the warehouse collapse?
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